WHY MAILRAQ . . . ?
In every firm unsorted email overload is common, and often considered inevitable. Thus providing timely, accurate responses without a reliable email ticketing system is particularly difficult and almost impossible if companies rely on desktop email programs.
When it comes to customer support software related platforms many mail systems use automation to handle volumes of emails faster, but fall way short on delivering accurate answers. If the system makes too broad of an analysis to simplify its email ticketing system, a high proportion of customers will receive inappropriate generic responses. Which makes no point in handling emails this way, because it simply causes customers to send repeated emails or make phone calls when they don’t get a complete resolution, but not anymore. What if you could have instant software accessible anywhere to track these emails!
That’s why we created MailRAQ an efficient customer support software to facilitate customer service email management which gives you all the benefits you need to cater the best of services to your customers, with minimum resources. Your company employees can access emails and proactively respond to the customer with faster replies, better quality answers, interactive reports which in turn reduces customer service costs.