Manage your accounts easily

Now have peace of mind with complete asynchronous handling of multiple email accounts to receive thousands of emails simultaneously with our customer support software.

Interactive Dashboards

Reporting and statics made easy with our help desk ticketing software that combines a collection of interactive reports and charts onto a single screen all from within your application.

Powerful search tool

Our email ticketing system allows you to search every single email from multiple email accounts, no matter who sent or who received. It eliminates hours of time in email-discovery.

Video

Email Ticketing System - Take a Visual Tour

Features

Mailraq email ticketing system

WHY MAILRAQ . . . ?

In every firm unsorted email overload is common, and often considered inevitable. Thus providing timely, accurate responses without a reliable email ticketing system is particularly difficult and almost impossible if companies rely on desktop email programs.

When it comes to customer support software related platforms many mail systems use automation to handle volumes of emails faster, but fall way short on delivering accurate answers. If the system makes too broad of an analysis to simplify its email ticketing system, a high proportion of customers will receive inappropriate generic responses. Which makes no point in handling emails this way, because it simply causes customers to send repeated emails or make phone calls when they don’t get a complete resolution, but not anymore. What if you could have instant software accessible anywhere to track these emails!

That’s why we created MailRAQ an efficient customer support software to facilitate customer service email management which gives you all the benefits you need to cater the best of services to your customers, with minimum resources. Your company employees can access emails and proactively respond to the customer with faster replies, better quality answers, interactive reports which in turn reduces customer service costs.

How It Works?

UNASSIGNED CASE ALERTS

UNASSIGNED
CASE ALERTS

The reporting managers can get alerts for the cases which are not yet assigned to any of the agents.

NO ACTIVITY ALERTS

NO ACTIVITY
ALERTS

Automatic notifications to managers, if there is no activity on a case for a specified number of days or hours.

ESCALATION ALERTS

ESCALATION
ALERTS

Automatic escalation email alerts, to reporting managers for overdue cases and actions.

CUSTOMIZABLE ALERTS

FULLY CUSTOMIZABLE
ALERTS

Create any other business rules to help to optimize your case management process and get alerts based on these rules.

Are You Interested In MailRAQ!

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